Having Problems In Your Home?
Delays with repairs? Mould or damp? Heating not working? Your landlord or letting agent isn't responding? Before the situation becomes stressful or turns into a legal dispute, speak to us. We help tenants, landlords and letting agents resolve housing issues fairly and professionally.
Watch How We Can Help
Reporting a housing issue can feel stressful. This short video explains how Angel Moves works with tenants, landlords and letting agents to resolve housing concerns professionally before they become formal disputes.
We Believe Most Problems Can Be Solved
Many housing issues develop because of communication breakdowns, misunderstandings or delays—not because either party intended to create a problem.
Our role is to help tenants, landlords and letting agents understand the situation, improve communication and work towards a practical resolution wherever possible.
Better Communication
Practical Solutions
Fair Guidance
Early Intervention
Common Housing Problems We Help Resolve
Select the issue that best describes your situation. If you're unsure where your problem fits, don't worry— we're here to help.
Repairs & Property Safety
- ✓ Damp or mould
- ✓ Water leaks or roof leaks
- ✓ Heating or hot water not working
- ✓ Electrical problems or unsafe wiring
- ✓ Broken windows or doors
- ✓ Plumbing or drainage issues
- ✓ Pest infestations
- ✓ Structural concerns
- ✓ Broken stairs or handrails
- ✓ Fire, gas or carbon monoxide concerns
- ✓ Excessive cold, heat or poor ventilation
- ✓ Trip or fall hazards
- ✓ Flooding
- ✓ Security concerns
Delayed or Ignored Repairs
- ✓ Repairs reported but nothing has happened
- ✓ Contractors repeatedly cancelling
- ✓ Repairs taking months to complete
- ✓ Temporary fixes instead of permanent repairs
- ✓ No response from landlord or letting agent
- ✓ Poor communication
Problems With Landlord or Agent
- ✓ Calls or emails not returned
- ✓ Difficult communication
- ✓ Feeling unheard
- ✓ Disagreements about responsibilities
- ✓ Problems arranging inspections
Rent & Financial Concerns
- ✓ Worried about a rent increase
- ✓ Unsure whether an increase is lawful
- ✓ Rent arrears
- ✓ Financial hardship
- ✓ Deposit or service charge disputes
Tenancy Concerns
- ✓ Received a notice and doesn't understand it
- ✓ Worried about losing their home
- ✓ Problems renewing the tenancy
- ✓ Disagreement over tenancy terms
- ✓ Unsure of rights and responsibilities
- ✓ Being asked to leave without understanding the process
Fair Treatment
- ✓ Feels treated unfairly
- ✓ Disability or reasonable-adjustment concerns
- ✓ Harassment or intimidation
- ✓ Communication barriers
Health, Wellbeing & Vulnerability
- ✓ Home is affecting their health
- ✓ A family member's health is affected
- ✓ Stress from unresolved issues
- ✓ Children's safety concerns
- ✓ Elderly or vulnerable occupants
Neighbours & Environment
- ✓ Persistent noise
- ✓ Anti-social behaviour
- ✓ Shared areas not maintained
- ✓ Rubbish or vermin from neighbouring properties
Moving In / Moving Out
- ✓ Property not as described
- ✓ Inventory or deposit deductions
- ✓ Cleaning or damage disputes
- ✓ Final inspection disagreements
Not Sure Where to Start?
- ✓ Doesn't know who is responsible
- ✓ Doesn't know their rights
- ✓ Wants independent advice before taking action
Become a Free Member
Join today to gain direct access to our housing rights guidance content and ensure your housing issues are prioritized if you ever need support.
Housing Rights Guidance Content: Clear, actionable resources designed to help you understand tenant laws and your protections.
Priority Handling: Faster response and direct review whenever you raise an issue through our resolution platform.